Category: Trainee of the Year
Qualification: Certificate IV in Library and Information Services
Trained by: TAFE NSW
Group Training Organisation: ATEL Training Solutions
Hosted by: Greater Hume Council
“I’ve always wanted to help people. Being able to assist a community member who’s struggling, confused or curious has given me so much job satisfaction. This traineeship has widened my understanding of all areas of community service. The contacts I’ve made, the relationships I’ve forged and the experiences I’ve gained will stay with me forever.”
Emily joined the Greater Hume Council as a Customer/Library Service and Youth Development Trainee while completing her HSC and studying a teaching diploma.
Emily’s customer service skills are outstanding with customers both young and old appreciating her open mindedness, patience and responsiveness.
“I’ve been surprised to learn that the library really is the heart and soul of the community,” says Emily.
Emily has obtained numerous skills during her traineeship. She’s gained knowledge about library services, customer service information, project planning and the need to be flexible in an industry that’s continually changing due to the impact of technology.
“As the youngest staff member, I’m able to bring different insights, perspectives and energy into the workplace,” says Emily. “My social media skills have brought the council’s youth and library services into the 21st century. I’ve gained an in-depth understanding of social media and how it can increase engagement and reach. I’ve held in-house training sessions and developed a social media plan.”
Sandrine Ross, Emily’s mentor at ATEL Training Solutions says her planning and organisation skills are outstanding.
“Emily worked with her supervisor to deliver a major youth program,” says Sandrine. “In the lead up to the festival her supervisor got sick. Emily had to step up and use her initiative to make all the final decisions and run the event. The event attracted 250 young people and their families to Henty and featured bands and food stalls. It won Highly Commended at the NSW Youth Week awards.”
Well-respected in her community, Emily has mentored other trainees and instigated four new youth advisory committees in the wider region. These committees organise events as well as addressing social issues that impact young people. Emily has also run school holiday events and library story time.
“The youth development aspect of my traineeship has been a challenge and a gift,” says Emily. “Being able to work with incredible young people and provide them with encouragement and support, I feel excited knowing that they’re growing into the best versions of themselves.”
In 2018, Emily was selected as Henty Showgirl. Competing in the NSW Land Royal Showgirl Competition, she shared her passion for her hometown with the wider public. She’s also a member of the Henty Show Society, the Henty Local Health Advisory Committee and coach and umpire of the Henty Netball Club.
At the end of her traineeship, Emily was delighted to accept a full-time role as a Youth Officer at the Greater Hume Council.
“I’ve developed a huge respect for council staff and a deeper understanding of the impact we can have individually and as a group if we listen to our young people and learn from them.”